Plans change. Oonsa has one clear refund policy that applies to every booking, so you always know what you would get back before you cancel.
If you cancel
- More than 72 hours before your event: full refund.
- 24–72 hours before your event: 50% refund.
- Less than 24 hours before your event: no refund.
If your vendor cancels
If your vendor cancels the booking, you're refunded 100% of what you paid, no matter how close it is to your event. You should never be out of pocket because a vendor pulled out.
How to cancel
- Open the booking from your dashboard and choose Cancel booking.
- Your refund is calculated automatically using the policy above — no need to negotiate it.
- Refunds are returned the way you paid, usually to your original payment method; some are added as wallet credit instead.
- You'll get a confirmation once your cancellation and refund have been processed.