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Answered from our Help Center articles — e.g. "when does my payment get released?" or "what refund do I get if I cancel?"
Find a vendor, choose a service, and complete checkout.
Updated 16 Feb 2026
Use a promo code at checkout and see the discount instantly.
Updated 16 Feb 2026
Respond to a gig with pricing and a short cover letter.
Updated 16 Feb 2026
Acceptance creates a confirmed booking and triggers next steps.
Updated 16 Feb 2026
View ticket status, replies, and history in your dashboard.
Updated 16 Feb 2026
Edit your review within the allowed window or report inappropriate content.
Updated 16 Feb 2026
Protect your account with a strong password and secure device practices.
Updated 16 Feb 2026
How paying, Payment Protection, refunds, and your wallet all fit together on Oonsa.
Updated 31 Aug 2026
Why your payment isn't handed to the vendor until your service is delivered as booked.
Updated 31 Aug 2026
What refund you get if you cancel a booking, and what happens if your vendor cancels instead.
Updated 31 Aug 2026
Where your Oonsa wallet balance comes from, and how to withdraw it.
Updated 31 Aug 2026
Create a gig so vendors can find you and submit proposals.
Updated 21 Mar 2026
