When you book on Oonsa, you pay the full amount at checkout through Stripe. Oonsa collects the payment on the vendor’s behalf and releases it to the vendor once the job is done and your 24-hour problem window has passed.
How it works
- 1You pay 100% of the price at checkout.
- 2On the day, you share a 6-digit start code with your vendor (we email it to you) once you’re ready for the service to begin. It is valid for 24 hours.
- 3Once the service is finished, your vendor says the job is done and we ask you: “Did everything go well?”
- 4If it did, you share a 6-digit finish code with your vendor (valid for 60 minutes). If something wasn’t right, tell us instead.
- 5You then have 24 hours to report a problem. If you don’t, the vendor’s share is released when those 24 hours end.
If you don’t answer
If you do not answer after your vendor says the job is done, the booking is completed automatically after 24 hours (72 hours for photography and videography, because files take time to review). We send reminders 12 hours and 2 hours before. This counts as your confirmation, and you can still report a problem for 24 hours after.
Your verification codes
Your start and finish codes are sent only to you, never shown to your vendor ahead of time. Only hand one over at the moment it belongs to — starting the service, or confirming it finished. After 5 wrong tries the code box locks for 15 minutes. Your vendor can ask for a new code, and you can ask us to send it again.
If something isn’t right
Choosing "There is an issue" instead of confirming completion is fine — it isn’t an accusation, and you do not have to sort it out directly with your vendor. Tell us what happened and the vendor’s share is not released while we look into it. Reporting a problem also stops any automatic completion. Oonsa does not promise any particular outcome.
If you report a problem after the vendor has been paid, Oonsa does not release any money that is still in the vendor’s balance, and our support team looks into it. If the problem is upheld, Oonsa may take the amount back from the vendor.